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MongoDB · incident

Support Portal Outage

Provider lifecycle: investigating

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Partial outage
Provider incident confirmed

MongoDB Status has not marked this as resolved. The latest official update is shown first below.

Official timeline

Provider updates

2
  1. investigating

    We are continuing to investigate this issue.

    Affected: MongoDB Support Portal

  2. investigating

    MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: North America: New York: +1 646 201 9247 EMEA: London, UK: +44 808 281 2632 Barcelona, Spain: +(34) 931227636 Milan, Italy: +(39) 0294756824 Frankfurt, Germany: +(49) 6977044487 Paris, France: +(33) 1 77513208 South Africa: +27 87 550 8991 Turkey: +(90) 850 390 7547 Israel: +972 (0)3 376 8802 APAC: Australia: +61 2 4022 8861 India: 000-800-100-7387 (for calls originating in India only, please include initial '000' when dialing) Japan: +(81)5031989417 China: +86-400-120-9258 Hong Kong: +852 3008 3632 Taiwan: 0-2-2656 3464 (for calls originating in Taiwan only, please include initial '0' when dialing) Singapore: +65 8003211470 (for calls originating in Singapore only) We appreciate your patience.

    Affected: MongoDB Support Portal